31st October 2008

Frank,

Prior to joining with Silent Partner I checked out several competitive sites. I found that the following characteristics most appealed to me

1. Clearly defined plans, allowing one to register in confidence without having to call
2. Ease of registration and quick setup and go
3. Availability of a trial period

It seems you have now improved the above even further so 10/10 from me.

Kind Regards,
George Gatz,
GATZ CONSULTING

September 2008

"TSP Team.

Firstly, thank-you for letting us take our first family holiday together in 10 years; We've always been too nervous to leave the business...who was going to talk to our clients or take appointments when we were away? In July 2008 my life changed; we traveled for 3 weeks & our business was well looked after; we didn't miss a call, lose a client or a potential business opportunity...

2ndly, thanks for enabling me to retain my weekly target of clients / appointments & business growth yet simultaneously giving me lots more free "mental health and thinking" time to focus on the business, be strategic and expand my personal growth. Silent Partner's team answer my calls, make appointments, provide an appointment reminder service, without me having to interrupt my consults.

3rdly, as a sole practitioner and businesswoman working from home one can never underestimate safety & security. On top of managing my calls and appointments your team also provide me my very own personal security...That's right. My clients think my lovely personable credible smiley receptionists who answer the phone actually work in the other office. No one has any idea that they work virtually...So, I am just going down the hallway now to affix a sign on the door!!
Thanks again to the TOPS TSP team."

Lyndall Briggs, KINGSGROVE HYPNOTHERAPY

September 2008

"Thanks again for a great service to my clients....here's an mail I have just received that I wanted to pass onto your team...

Mate, I wants to give a wrap to you & Natalie (the American girl who answered my call)...I was trying to deal with another supplier before making the change to you, and their customer service was appalling...You on the other hand were extremely helpful with my request, and Natalie was very professional and courteous and making sure she had all my contact details when taking messages.Once again, a first class effort & you can be sure I'll recommend all my friends and family.."

Poy, PROJECTOR STORE.COM

September 2008

"As you know, we have investigated around 25 virtual offices to find the right fit for us. We believe it is a long term partnership that we are entering into, so we felt we needed to do some serious groundwork to find the right fit. A number of companies were eliminated at face value, due to exorbitant packaged pricing. Of those left, I personally telephoned each one(around 15 offices) who looked acceptable based on their websites. A few more were eliminated based on the manner in which they answered the phone(one had an automated answering system... "press one for this department"etc... can you believe that?!) and that left me with about 8 to choose from.

Of those 8, the one that stood out to me was The Silent Partner. You didn't have the swankiest offices, you didn't have the most prestigious address,you were not even the cheapest. The Silent Partner had one thing that no one else had... you. I can only thank you enormously for the time you spent on the phone with me, explaining your services in detail, and being genuinely interested in our specific needs. The fact that you were able to offer a level of flexibility (such as changing between SMS messaging and email as required) was a real selling point. Most other companies don't offer that flexibility, and it provides you with a competitive advantage. Also, thank you for the courtesy you showed Brent, when he came in unannounced to view your offices on our behalf. Your receptionists were very professional, and your comprehensive explanation of how they work (and the fact that there are only six of them so they will all know our business well), also made the decision easy.

We were looking for a company who will work with us, and make it easy for us, allowing us some flexibility while we grow. You were the only person who showed that you were interested in doing just that. I wanted to take thetime to pass on to you the feedback about how important you made us feel and how pleasant we believe it will be to be involved with The Silent Partner.

After speaking to so many offices, there is a lot that some of them need to learn about sales! But even against the more impressive and cost effective companies (and there were some who came close), The Silent Partner still stood out. You are an asset to your organisation. Thank you for the time you have taken with us. We look forward to working with Teagan (who was one of the people who answered the phone so professionally on the numerous times I rang), and hearing from you from time to time."

Kim Fenton, SUCCESSFUL MINDS

August 2008

"Over the moon so far...

I have been in IT for a while and your technology should not surprise me however I have to say I am very impressed, especially with the deliver of after-hours voice message delivery.

I will have to send a test fax tomorrow to see how that goes however I'm putting my money on everything going exactly to plan. You've obviously been doing this for a while...

Keep up the great work!"

George Gatz, GATZ CONSULTING

April 2008

"Thank you for a very impressive start to our working relationship. We trained our associates in under 10 minutes and have had no issues at all to report. A couple of our patients have also provided positive feedback about your service. Please accept our thanks."

Sharon Franklin, NORTH SHORE OSTEOPATHS

October 2007

"Just a quick thank-you for managing our massage therapy bookings.I find I now have more time to work on the more strategic and management side of the business, knowing that our calls are answered professionally, and our diary is being filled with appointments in the meantime. It’s a great combination service for any serviced based business like ours who literally have their 'hands full'! I am freer to move the business forward, without interruption now. Thanks so much"

Jacqui Grant, D-STRESS LIFESTYLE MANAGEMENT

August 2007

"We use Silent Partner as our receptionist and they are brilliant. You can set it up so when you are on the phone the calls are diverted to them, plus if you are "out of the office" (which may include when you need quiet time in the office to get some work done!) the calls can divert. Check out this web page: http://www.silentpartner.com.au/virtual-office

We are on the Lite10 for $35.00 per week, which covers 10 calls per day (which we have never gone over as we also take calls ourselves) and any additional calls are at $2.25 per call. If you want to shop around most other places are $2.00 per call plus a monthly fee, plus I doubt they can match the quality of Silent Partners call team (I often get told how polite "my receptionist" is - they have no idea it is a call centre). You can also get other services and packages, so check it out.

The way I see it, this service will cost me at least $1,800 per annum but that is a fraction of a wage, I get exceptional service and I never miss calls.

It is managed by Frank Stillone who runs a very good ship but the new client contact is Sarah, so give her a call and she will give your more details."

Michael Berrington, FRS

June 2007

"Just wanted to drop you a line to let you know how pleased I am with your front office team and the Virtual Office Service. I had no idea how much business I was losing prior to joining up with The Silent Partner…every 2nd or 3rd call on my answering machine seemed to be a hang up from a potential customer who did not want to leave a message. Now, my hang-up rate has almost totally disappeared and I have noticed a significant increase in business now that potential customers willingly leave their details as they are greeted with "a smile over the phone" by your front office / reception team. I have even had existing clients and friends ask me if I have expanded the business and employed new staff. Once again, thanks for your commitment, office support and such a great service – The Silent Partner has cost-effectively enhanced my business, adding a slick new professionalism to PC WHIZ."

Thea Dimitropoulos, PC WHIZ

February 2007

"Just a quick email to thank-you for the great work! Our customers are very happy with the phone manner and I am very happy to have about two hours of non phone time to be more productive Thank-you & Keep up the good work."

Dave Ulbrick, DIRECTOR, www.ulbricksound.com

February 2007

"Many thanks for your help and support over the years as we were building our business. As a new business starting up we found the services of Silent Partner to be very valuable as it gave us the right image and structure of a fully-functional company. All your staff has always been professional and prompt and it is now that our business has grown that we have our own reception that we end our many years of your services."

Rochelle Delacroix, PROMOTIONS MANAGER, RESULTS MEDIA

October 2006

"The Silent Partner have been just that.

look after all the business essentials most take for granted, such as professional call answering, mail and office maintenance - allowing you to focus on running your business.

I inspected several serviced offices when I was looking to relocate my business. The Silent Partner impressed me with their professional and modern offices, experienced staff and attention to detail.

From day one, they had my mail, phone and office ready to rock and roll. Almost 12 months on, the situation is the same.

The Silent Partner allows me to operate my business like a well oiled machine. A professional organised environment, in a central modern location, all handled by capable and friendly staff.Exactly the image I want to project of my business.

Thank you to everyone at The Silent Partner,"

October 2006

"I thought that I would write you a quick letter to let you know how much I enjoy using your offices. It is nice to know that when I book a meeting room I can arrive 10 – 15 minutes early and set up before my client arrives. I also appreciate having a lovely cup of plunger coffee and nice biccies ready and waiting for my clients when they arrive….My client's comment on how good your office looks. As a small business owner myself, whose businesses is based on relationships and service, it is reassuring to know that my high customer service standards will be upheld by your team."

Celeste Kirby-Brown

July 2006

"I would highly recommend The Silent Partner to any business considering a virtual office. The office staff are fantastic - they are helpful, cheerful and very professional. Most importantly, I know I can trust them to deal with my clients in a professional and courteous manner."

Trina Boylan, Managing Director, BOYLAN & ASSOCIATES PTY LTD

September 2005

"Dear Frank

I first became a customer of The Silent Partner in July 2001, renting a suite on level C of their offices at 65 Hume Street. I have been extremely satisfied with service provided by The Silent Partner over the past three years. The management and staff have always been helpful, friendly and courteous and in no small way have helped me get my business started with a minimum of fuss. I would have no hesitation in recommending The Silent Partner Serviced Offices to any small business. In particular, for a new small business, having people at The Silent Partner providing support, will allow fast and efficient startup and consolidation phases."

Edward J Reynolds