Work From Home Part Time Virtual Reception Position

ROLES AND RESPONSIBILITIES

  • Work within a team of other virtual receptionists in a virtual call centre environment processing inbound calls.
  • Taking and sending messages, transferring calls, setting up appointments and performing other tasks as requested by the client.
  • Working under the supervision and at the direction of the Virtual Call Centre Manager.
  • Manage multiple calls and tasks.
  • Providing outstanding customer support and service at all times.
  • Demonstrating a friendly, helpful, “can do” attitude at all times to all callers, customers and fellow colleagues
  • Retain a professional and courteous phone manner when dealing with challenging and /or conflicting callers.
  • Be recognised as a trustworthy, reliable, competent, respected, well liked and professional TSP team member

SUPPORTING ACTIVITIES

  • Must be highly proficient in the use of ALL internal computing and information systems, including (but not limited to) the company’s chosen:
    • telephony system
    • calendar management system
    • knowledge management system
    • issue management system
    • email system
    • chat system
  • Active contribution to improvement of internal systems commenting via wikis
  • Constantly striving to bring the absolute BEST level of professionalism and courtesy to TSP’s call answering / reception.

SKILLS

  • Telephony, call answering & message taking experience
  • Timely & accurate record keeping, & diligent message taking;
  • Strong computer and technical skills to ensure you can swiftly move from different software systems in order to ensure utmost accuracy
  • Excellent interpersonal skills comprising discretion, diplomacy & respect for fellow colleagues & TSP customers, especially with contentious clients
  • Discipline to be a reliable team member and have 100% focus, despite you work place being also your home
  • Excellent organizational skills
  • The ability to think laterally & be able to suggest practical solutions if faced with challenges in day to day activities
  • Min 30 wpm typing skills

ATTRIBUTES

  • Professional
  • Reliable
  • Trustworthy
  • Warm, friendly, approachable nature
  • “Can do”/ “I can help you” attitude & personality
  • Ability to accept criticism from difficult customers
  • Accountable.
  • Good computer skills.

EXPERIENCE

  • Reception, call answering / call attendant experience
  • Experience in dealing with difficult clients and / or handling situations of conflict
  • Midrange level technical / computing experience in the area of telephony platforms / pc support

CULTURE AND VALUES

  • Uncompromised customer service
  • Strong, committed and loyal work ethic
  • The desire to have fun in the workplace, with a true passion, commitment and understanding of the business and wanting to share in its future successes
  • A strong belief that with application and focus, anything is possible

APPLY HERE