While we do our best to ensure all fees and charges on your invoice are as transparent and easy to read as possible, we recognise that sometimes some additional clarification is required.
Understanding your Invoice
Fair Use Fee
This is a fee charged when the inbound call duration exceed a fair use call duration threshold. For more information please refer to our Schedule of Fees and Charges and our Fair Use Policy.
Additional Inbound Call Charge
This is a fee charged when the number of inbound calls received exceeds the included cap of the plan selected. For more information please refer to our Schedule of Fees and Charges.