Coronavirus Support

We are here to help!

In this time of uncertainty with the current COVID-19 situation, The Silent Partner is doing what we can to support businesses as they adjust to the various new models of working.

To help you out we are currently offering our monthly recurring Virtual Office Service fees at a 50% discount for the first 3 calendar months.*

You can see these rates under Call Answering Options

Over the past couple of weeks several businesses have relied on our affordable and high quality services to keep their phone lines open in these uncertain times. If you need some support to work out what you need, please give us a call on 1300 88 45 45. We’re here to help!

Below you will find some examples of our affordable and personalised solutions we have been able to provide to businesses: 

Call Answering for a Remote Team

Feeling the impact of COVID-19 and the Government safety precautions, so many small businesses have found themselves turning to a remote setup for themselves and their team. This could mean they don’t have a way to answer their phones and transfer internally – or an ideal environment to answer phones with schools closing! 

This is exactly where our team of receptionists are here to help! They can answer your calls, each and every time, and either transfer to the appropriate remote team member(s), schedule or change a booking, take a support ticket or order over the phone, or simply take a message directly to your team. 

All our Call Answering solutions are completed tailored to your specifications – no business is the same and we work with you to make a perfectly bespoke solution at an affordable price. 

Telehealth Appointment Scheduling

With the Government restrictions in place and concerns of contamination, so many practitioners are turning to Telehealth sessions in order to continue to provide support to their patients. This is for the safety of other patients, staff, practitioners and their family.

A number of businesses we support are now offering consultations via phone, Skype, Face Time, Zoom etc, either in conjunction with face to face options, or in completely in replace of.

Our team are here to support practitioners as they make this change!

We are not only booking high-risk or concerned patients for a Telehealth session, but we also manage risk of exposure to your team by fielding patients who may have been exposed to COVID-19 and converting their booking to a virtual session.

This would all be part of your tailored service – so you can minimise your admin time, have a full diary, continue to provide excellent service to your patients but you can also manage the risk of contamination to other patients, your staff and families.

To find our more contact us today on 1300 88 45 45 – and remember we are offering 50% off monthly service fees for the first 3 months!

Overflow and Backup Support

With businesses needing to keep their running costs low, often you don’t have the luxury of additional redundancy for your team.

This is where The Silent Partner can help!

You do not need to point your calls through to us all the time – you can reserve our services for those times when you just need a little bit of support.

If you want to have a meeting with your team and know that your calls are going to be promptly and professionally answered – point your calls to us.

Have a big project you need to focus on, or your team member is sick (hopefully not with COVID-19!) then point your calls to us.

Need to step away from your desk or on another call? You can set your calls to come to us in the case where your line is engaged or if unanswered for more then 3 rings.

Have the peace of mind that no matter what happens, you will have the support of The Silent Partner to ensure your calls are always answered.

Studio Recorded Voicemail During Closure

Is your business on the list of non-essential services that must be closed due to lockdown?

We can provide you with a professional studio recorded voicemail solution with a personalised greeting for your customers, as per your script, which informs them of the situation. Any messages left are then emailed directly to your nominated email(s), real time, as a mp3 file.

Contact us today on 1300 88 45 45 to find out how we can help you!

Contact Us To Find Out More!

*50% discount is available to New Customers only. If you are an existing customer please contact us directly on 1300 88 45 45 or email support@silentpartner.com.au to find out how we can support you during this time.