The Silent Partner believes the responsible collection and use of personal information is fundamental to developing a business based on enduring relationships with its customers, suppliers, owners and staff. “Personal information” is defined as information or an opinion through which an individual’s identity is apparent or can be reasonably ascertained. The Silent Partner is bound by the National Privacy Principles in the Privacy Amendment (Private Sector) Act 2000. The Silent Partner is committed to respecting the individual’s right to privacy and has developed honest, transparent protocols to ensure personal information is handled appropriately.
Personal information is never sold to other parties.
To meet the individual’s specific needs The Silent Partner may disclose the personal information to the organisations which:
Marketing The Silent Partner
Over the years The Silent Partner has collected information for the development of direct mailing lists to let clients know about our office services. This may be done after an initial contact and we assume we have the individual’s / business entity’s consent to use service providers to assist us with this unless The Silent Partner is told otherwise.
From December 2001 onwards each direct marketing communication will prominently display a notice whereby the recipient can elect to opt out of receiving any further direct marketing communications.
The Silent Partner does not collect any personal information about an individual / business entity when the website is visited unless the user chooses to provide such information. The information received depends upon what the user does when visiting the site. Site Visit Data – the following is recorded and collected for statistical purposes:
We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
You invite Us and Our sponsors and agents to use Your personal information for marketing purposes. This includes contacting You by telephone, mail or e-mail to discuss products and services We or our sponsors and agents may offer and which You may agree to purchase, and this extends to goods or services from Us or any third party.
Please contact Our Website Administrator by email or otherwise contact Us in writing if You want to withdraw this invitation and exclude Your name from Our marketing lists.
The Silent Partner will take all reasonable steps to make sure personal / business entity information we collect, use or disclose is accurate, complete and up-to-date.
If an individual/ business believes the information is not accurate, complete or up-to-date please contact the Company.
The Silent Partner protects against misuse; loss; unauthorised access, modification or disclosure of personal information by:
An individual/ business may gain access to personal information provided the request for access is not frivolous, vexatious, unlawful, or prejudicial to negotiations between The Silent Partner & the individual.
The Silent Partner endeavours to provide access within 10 business days of the written request. The Silent Partner will verify the identity of the individual seeking access prior to the information being provided. If it is a complex issue The Silent Partner will advise the individual accordingly but will use all reasonable endeavours to provide access within 20 business days of the written request.
If access is denied then written reasons will be provided as to why access was denied.
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
In certain circumstances we are required to collect government identity numbers eg tax file numbers. The Silent Partner does not use these numbers to identify individuals for its own purposes.
The Silent Partner does not require individuals to provide personal information unless the information is required to do business.
The Silent Partner does not collect “sensitive information” about an individual. Sensitive information means information or an opinion about an individual’s:
Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
Individuals who have an issue which they wish to raise with the Company may do so by contacting the General Manager:
Phone: +61 2 84376222
Fax: +61 8 8437 6223
Post: 109 Pitt Street, Sydney NSW 2065 Australia
If the individual is not satisfied with the responses provided by The Silent Partner the matter may be taken to the Privacy Commissioner who will investigate the matter. More information may be obtained from the Commissioner’s website at www.oaic.gov.au