FAQ's

Can I forward my existing number to you?

When can I start?

How will my calls be answered?

Can I have calls transferred to me?

If a caller asks for more information about my company, or a general question, how will they be answered?

Are you able to take appointments for me?

Are you able to provide additional numbers and/or numbers for different states?

How can I pay my invoices?

Am I locked into a lengthy contract or agreement?

Can I upgrade/downgrade my service level?

Can I forward my existing number to you?

Yes you are able to forward as many numbers (1300, 1800, landline and mobile numbers) as you require to us by diverting to the unique number we provide you with. 

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When can I start?

Immediately upon set up. Upon signing with us, a representative will contact you to confirm scripting and account details. Your account will be set up within the hour.

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How will my calls be answered?

Your calls will be answered by a personalised script specified upon your set up with The Silent Partner. You can change this script at any time by sending an email with the new script to changes@silentpartner.com.au 

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Can I have calls transferred to me?

Yes. Currently we have two options when handling your calls. We will either take a message and send it to you or we can transfer through to a particular number (landline or mobile, worldwide). To transfer a call there is a connection fee involved.

We always give you the option of taking the call. The call attendant will let you know who is calling and what it is in regards to upon transferring and you always have the option of asking us to take a message. 

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If the caller asks for more information, or a general question about my company, how will they be answered?

This is all dependant on the information you provide us with. Our system is set up to have general information (such as Nature of Business) on display and easily accessable for the call attendants to be able to confidently respond to general questions. Where possible we are able to answer basic questions including directions to premises, fax number, web site, general prices etc. If we are unable to answer the question, we will refer the caller to the appropriate contact within the company.

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Are you able to take appointments for me?

Yes. We provide a Diary Management Service and Issue Tracking Services. For more information, please call 02 8437 6222 and speak with one of our sales representatives.

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Are you able to provide additional numbers and/or numbers for different states?

Yes, we can provide you with numbers for every Australian state and we can also provide you with additional numbers for your account.

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How do I pay my invoices? 

Your payment options are Credit Card or Direct Debit. We have an automated billing system that will process your invoices in the first week of the month either against the Credit Card you have provided or will deduct the amount from your nominated account. You will also be emailed a copy of your invoice and a summary of your account activity.

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Am I locked into a lengthy contract or agreement?

No. As we charge on a month to month basis, your agreement with us is therefore month to month. We do  require you to give one months notice for a cancellation.

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Can I upgrade/downgrade my service level? 

Yes you are able to upgrade or downgrade your service level at any time to a more suitable option. If you are concerned you are not on the right level, we will do an analysis of your account to determine if you should change or not.

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